Politique d'expédition

SHIPPING ORIGIN

True North Disc Golf is based out of Brantford, Ontario, Canada.  Please note that the time and cost to ship products will be directly proportional to the distance you are from our shipping origin.


SHIPPING OPTIONS

Canada Post w/Tracking - This option usually offers the best value by balancing speed, cost and security.  Tracked parcels are easy for us to monitor and get parcel tracing when needed, allowing us to insure the arrival of your purchase.  Typically, this would be within 7 business days.

Canada Post Letter Mail & Small Packet Air USA - Canada Post Letter Mail is available on single disc purchases only.  Although these are the the more affordable ways to ship discs, there is no tracking so please only choose this option at your own risk.  We have no vision on your order after it leaves our warehouse.  For that reason, if your product does not arrive, True North Disc Golf will be unable to reship/reimburse for lost parcels. This option can take up to 4 weeks.

UPS, Loomis - Both services offer faster options for a little more money and provide tracking.  Once order volume reaches a certain amount, they end up becoming the more affordable options as well.

Local Pickup -  Due to amount of confusion this option caused, we have removed the Local Pickup option from online orders.  However, if you need something put aside, please give us a call. (519) 753-7453

 

If you a local to our shop or willing to make the journey and would prefer to avoid stepping into a public store, this option is perfect for you.  Please allow us 1 business day to prepare your order; we'll send you an email when it's ready for pickup.  If you do not intend to pick up your order, please select the correct shipping option to avoid unnecessary delays and having to send additional payments to cover shipping.


SHIPPING COSTS

Depending on your order size and delivery location, a number of shipping options will be available to choose from.  We do not make money on shipping; our costs are the same that are displayed to you at checkout.  That means the more we ship, the better the rates will become because the savings are passed on to you.  Shipping costs are affected by things such as size, weight, distance to destination and if tracking is added.  Shipments that cross the border can also see additional fees depending on what state it is being sent to.


SHIPPING DISCLAIMERS

  • Please note that since the beginning of COVID, Canada Post has suspended their delivery time guarantee.  Although most parcels are still arriving in a timely manner, please take their estimates displayed on their tracking details as more of a guideline than a rule.  For this reason, paying additional to have a faster service through Canada Post does still tend to yield a faster result, but it is still not guaranteed.
  • Canada Post Letter Mail is to be used for single disc purchases AT YOUR OWN RISK.  Without tracking, we do not have any vision on where a parcel is or when it will arrive.  Without being able to confirm delivery, we cannot insure the package contents.  This is an affordable option, but be aware that sometimes things do go wrong that is completely out of our control.
  • Out of country orders may incur additional fees such as taxes, brokerage fees or customs that are completely out of our control.
  • Any tracking information provided will not become active to view until your package has been picked up and scanned by the courier.


PROCESSING TIME

We process all orders in the queue they arrived.  A vast majority of the time, this will mean your order would be leaving within 1 business day.  During sale periods though, please be kind and understand that sometimes order volume may impact that timeline.